Customer Rating: 
Summary: Great value
Comment: We have been thrilled with the effectiveness of this vacuum cleaner. We used to buy Hoover but were disappointed with our last one. This does such a better job.
Customer Rating: 
Summary: Excellent value for the money
Comment: We bought this to replace another Eureka vacuum we got to replace our Hoover WindTunnel (great vacuum, never had a problem, and served us faithfully for 8 years).
The first Eureka we bought (the Capture Plus), was a disaster, it kicked the bucket in just 6 months, and it wasn't abused. The Boss SmartVac came highly recommended, and the price was right ($[...]).
Consumer Reports rated the Boss Ultra as one of the best vacuums in a comparison against some of the best vacuums on the market (think Kirby... Rainbow). I can't deny that claim now that I've owned it. The Boss has excellent suction and cleans as good, if not better than vacuums costing $300, 400, 500 more. I've used Kirbys, Dysons, Hoovers, Rainbows, and others, and this one works great. It's loaded with useful features too. It's got a motorized brush roll (beater bar) that turns off when you aren't using it on carpets. You can switch the suction mode, and there's a function for bare (hard) floors and adjustible brush height. The hose stretches out nice and long, and the tools are of good quality. This is a bagged vacuum, so it won't clog easily, and it's hygenic: Just replace the bag. Eureka claims this is one of the best filtering vacuums out there, and it may be, but despite having true 3-stage HEPA filtration, there's some particulates that get by them. Still, good filtration for the money. If you're looking for good filtration, try one of Rainbow's water vacuums, but in terms of cost, the Eureka is more attractive.
There are some reliability issues with this machine though. The motor is very powerful...12 amps. It's an excellent powerhead, delivering astounding suction for a small unit, and it's reliable. That power can be a problem though. If you manage to suck up a rug, curtain, stuffed animal, pet toy, or other object (if you're not careful you will, it's that powerful), it can cause some serious problems. The belt isn't made from regular rubber, it's a synthetic that Eureka claims lasts longer than rubber. That may be true, but it doesn't stand up to abuse, and if overheated, is ruined. Rubber belts can take that abuse much better. also, the brushrool bearing caps are plastic, and suceptable to overheating and melting. You can't readily replace them either. Plus, the vacuum is made almost eitirely of plastic, which is good for weight savings (it's still on the heavy side though at about 23 lbs), but bad for durability. It's questionable however, because if you're not abusive to this machine, you shouldn't have any issues with it. Out of 10 Bosses, 10 will probably be fine. We bought this from CostCo, which has a no-questions-asked return policy, so if it breaks, we'll send it back and get another one.
Customer Rating:
Summary: Proceed with Caution
Comment: I purchased this item from Amazon ($147). From my experience the manufacturer has poor quality control.
1) The box was missing a part (the wand).
2) The foot peddle is poorly designed and seems prone to damage
3) The belt fails to disengage when in the upright position; this caused the belt to slowly burn out. This may be the cause of the belt problems others are complaining about. This issue may be isolated to my machine, however, the poor foot peddle design makes me wonder if this product was fully thought out in the design stage.
On the bright side, Amazon arranged for a UPS pick up at my home and provided a refund. I'm happy with the Hoover UH50000 (Amazon $199) that I ordered in its place.
Customer Rating:
Summary: Broke three times in less than a year!
Comment: I bought this vacuum less than a year ago and it just broke for the third time. I have no pets and no children. There are no tough jobs that this vacuum has to deal with. Yet, it keeps breaking down over crumbs! I regret not buying at a store that had a fix it year warrenty.
Customer Rating:
Summary: Great suction, cheap design for certain parts
Comment: We've had the sweeper out of the box for about 10 days. We've used it quite a bit and enjoyed it even though it is a very heavy sweeper. We've replaced the bag already due to all of the dust it picked up. We were in the middle of 'spring cleaning' our 3rd room last night and when I checked on the bag, the front handle broke. I seemed to go back together, but it came back off. Not even an hour later, the tilt-relase lever broke. I thought it too just came unsnapped, but after falling off 3-4 times, I realized that it had broken off too. The piece that broke is part of the base and not cheaply/easily replaced. Needless to say, it'll be back in the box and back to the store shortly. Now we're thinking about a Dyson, but can't afford it right now. Our previous Dirt Devil lasted us about 12 years. The previous Eureka before that only lasted about 4. I also didn't like the tube design on the new Eureka. I found out my Dirt Devil tubes that are easier to use fit the new Eureka.
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