Customer Rating: 
Summary: Happy with MYOB for 14 years
Comment: I'm not sure why some of these reviewers are having such a hard time with AccountEdge. I've used MYOB accounting software with several different types of businesses and found it very intuitive, easy to customize and powerful. I won't comment on every problem mentioned by other reviewers, but here are a few to show that they just don't know what they're talking about.
Kumoito states that the invoice price area is too small. Well use the advanced filter and customize it! Make the price field larger. I love that I can customize my invoices to look any way I want, use any fonts that I have, use, delete or change the size of any data field on the invoice. And I can create as many different invoice or statement designs as I'd like.
I don't know why Mr. Kehoe says that "there's no preferences for setting that payments usually go into a primary bank account, that your billing is usually Net 30, your usual shipping method is UPS Ground." Of course there is. Just go into the Easy Setup Assistant Sales module and enter a default checking account for customer receipts, as well as defaults for terms, shipping method, etc. Or you can set individual defaults for a customer in their card file.
Maybe the people who are complaining about this program just haven't learned how to use it? I've used MYOB for a manufacturing business, a retail store and a personal service business. I have been extremely pleased with it's versatility and the power of having tons of information instantly (and easily) at my fingertips.
I can't comment on the customer service of the company since I haven't needed any product support since 1991. I never had a problem once I initially got up and running with MYOB. AccountEdge 2005 hasn't let me down either. Hopefully customer service is not as bad as mentioned in some of the reviews above...
Customer Rating: 
Summary: Dumping this software after 2 years of bad experiences
Comment: After 20 years of good experience with Peachtree accounting software, I had to change because Peachtree stopped supporting Macs.
Switching to MYOB was a mistake. This company is ONLY concerned with getting more money out of you. Their free tech support only answers 1 question, then nothing. They charge a fortune for tax tables. They are so concerned about software theft that they make their product difficult for registered users to use.
I'm changing software after only 2 years on MYOB. It will take a lot of time to move my information over, but it's worth it just to get away from these problems.
Customer Rating:
Summary: One of my worst business mistakes
Comment: I've used MYOB AccountEdge (version 4, release 7.50, for Macintosh) for nearly 18 months. Buying this software was one of my worst mistakes.
Unlike Quicken, you can't connect to your bank and download credit card purchases, statements, etc. Everything has to be entered by hand.
Finding mistakes is difficult. If my employee enters the date as 1/23/05 instead of 11/23/05, MYOB changes the records for January. I see that November's accounts don't reconcile. But there's no mistake in November...or October, September, etc. I have to look back thru the year's records to find the mistake. With my old accounting system I could close the books each month. That way all mistakes made in the next month would be somewhere in the current month's records.
The bank accounts don't list a running balance. You get today's ending balance but you can't see the balance after each transaction (e.g., whether last month's balance is the same as it was a month ago!).
There's no way to reconcile paper receipts against accounted purchases. Sometimes I pay by credit card, then the supplier sends a paper invoice saying "Balance Due" and I send a check. Most suppliers call me and tear up the check, but with my old accounting system I caught one supplier that double-billed me over $3000.
The first keystroke is lost on some fields. E.g., when you type in an address or telephone number, the first number isn't recorded. If you're not paying attention the address or phone number is wrong.
MYOB will search for invoices by date, invoice number, customer name, and amount. Not by location, item purchased, etc. Same for the customer and supplier databases, some fields can be searched but not all.
When you enter a new customer, the customer ID number field doesn't auto-increment. I have to use Filemaker Pro to generate the customer ID numbers.
The documentation is minimal. I had to write a manual for my employee to use, taking up too much of my time.
There's no way to create a pro forma invoice (an invoice that doesn't appear in the accounts receivable list).
MYOB's templates don't include a chart of accounts based on Schedule C.
There's no Preferences for setting that payments usually go into a primary bank account, that your billing is usually Net 30, your usual shipping method is UPS Ground, etc. Your employee has to click all this for every invoice and payment, and I assure you they will make mistakes.
MYOB can't check the Postal Service website to see if an address is correct, integrate with the UPS website to create a shipping label, connect to my bank to process a credit card, etc. When a customer calls to buy something I have to open four applications and go to three websites.
MYOB opens a little window for every new thing (sales register, customer address, invoice, payment, etc.). The little windows always open in the middle of the screen, on top of each other. This would be ideal for users with 640x480 13" monitors. But I have a 23" monitor. My screen will fit six of the little windows, if I move them around. But then the next little window opens right in the middle, then I have to move it out of the way, etc.
MYOB just looks ugly, like it was designed for Windows then ported to the Mac.
Customer Rating:
Summary: Almost a good program
Comment: Almost a good program but its shorfallings make it very frustrating to use. It's like a pickey women (or man) and you are going to spend more time trying to keep it happy than you will doing books. ie. Write a purchase order and then find out you were off by a penny. Sure, you can fix it. But only after a long and complicated task. It's hard to believe these people aren't scarecrows in Kansas. Also the invoice price area is too small. I can't see the entire price on big orders and there is no way to adjust it. There are little quirks like these all over the program. I highly recommend finding another program. But for Mac OS, good luck!
Customer Rating:
Summary: Customer Support is Non-Existant
Comment: MYOB has a great product here that has the opportunity to rule the SOHO Macintosh space. Unfortunately, their inability to provide customer support limits their growth potential.
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