Customer Rating: 
Summary: Great Home Office Phone
Comment: I have had the phone for several weeks now and it has been terrific. The speaker phone works incredibly well and the base also has a headphone jack (the cordless handset has a headphone jack as well). I haven't had to use a headset with the base as the sound quality on the speaker phone has been superb. The base has a lot of configurable options and even has a DND (do not disturb) function where you can set a DND duration and the base will not ring while you are on another call. The cordless handset has the same option. Very nice!
No issues so far on the cordless handset not connecting (as others have reported). The cordless handset has been working like a champ.
One great thing that I immediately noticed is that my Blackberry does not cause any interference for the handset or base. My old speaker phone would make horrible sounds if my Blackberry was even in the same room while I was on a call. This phone shows no signs of interference whatsoever.
The phone has too many options to review, all of which seem fairly easy to use. I do keep the manual handy for things like programming the speed dial. To date, I do not have any cons for this product.
Customer Rating:
Summary: Great SOHO Phone!
Comment: RCA ViSYS DECT 6.0 TWO LINE CORDLESS PHONE SYSTEM
MODEL: 25210RE1-A with H5250RE1-A HANDSETS
We are using this product in a SOHO (Small Office Home Office) installation, audio clarity is great, range is excellent and most features make it great to support a business.
The base and the handsets display line status, date/time, and caller ID. The displays also functions as a menu when programming the base or handset making the phone user friendly and easy to use.
FAVORITE FEATURES,
CALLER ID, each handset hold its own CID List, this is a little maddening! When you edit or delete CID history you must do it from EACH handset AND the base separately. This is very inconvenient and irritating when dumping "UNKOWN CALLER" or "BLOCKED CALL" entries so as to keep the 99 entry CID list holding the most useable reference data. In my opinion the CID database should reside only in the base unit and sent to the handset for viewing upon demand!
SPEED DIALS, same situation, all separate lists with no ability for a master central list! Usually Office phone systems have a MASTER SPEED DIAL LIST available to all AND a personal extension list. If I had to choose one or the other I would choose a MASTER LIST.
SYSTEM TIME, (Hooray), is done correctly; all time originates from the Base Unit and is displayed on all the handsets. The time does not automatically set from the CO or LEC (Telephone Company) you have to manually set the clock on the base but it keeps relatively good time and does not drift significantly.
INTERCOM, Very nice and works well just like most but does not have hands free paging to the called extension, it just rings the extension and you have to wait for an answer so you do not have "selective Paging".
PAGING, there is no paging function and is a serious feature that should be incorporated into future models. This system has the ability to have 9 handsets assigned (registered), system wide paging is an obvious addition since all handsets have speaker phone functions.
CALL TRANSFER, OK but again a little non standard. When you transfer a call, it results in the system AUTOMATICALY placing the inbound call on hold and initiating an intercom call from the person transferring to the extension you are transferring to. You MUST talk to the person at the extension and tell them to pick up "Line 1" or "Line 2" after you hang up. This is usually an option of decision, on regular office systems you can elect to manually place the call on hold and call the extension on the intercom if you want or need to announce or discuss the inbound call. In my opinion the "CALL TRANSFER" should just FORWARD the call and ring the extension directly.
BATTERY LIFE, we have been using these phones for several weeks now and I can say we have never experienced a dead battery even during days of huge "Off Hook" time. The handsets are out of the chargers for 16 hours a day usually.
WISH LIST:
1) An Optional Flip Phone as a handset selection, Buttons are too easy to bump on regular handsets when moving around with the phone clipped to your side.
2) Larger "SOFT BUTTONS" under the display, the current thin bars have caused more than one dropped call due to hitting the second row of buttons.
3) Last row of buttons need to be located further from the bottom of the handset, single handed operation of the buttons as they exist results in risk of dropping the handset.
OVERALL:
The RCA/Thompson ViSYS DECT 6.0 Model 25210RE1-A and its handsets are one of the best products I have seen in a long time. It operates well and is very secure; the DECT (Digital Enhanced Cordless Telecommunications) with version 6.0 firmware has significant security and encryption.
The range has been superior, as with all installations range varies with the location of the base. We have this base installed in the communications room slightly elevated. We have experienced repeatable reliable ranges of 800 yards, or 4 tenths of a mile! The handset also informs you when you travel outside of the coverage area.
I would recommend this phone to anyone that needs a 2 line phone for both private and business use. The phone has enough robust features to make it great as a SOHO phone system. As for interference, this system uses 1.92 to 1.93 Gigahertz, completely avoiding the Wi-Fi, Blue-Tooth, and Microwave oven 2.4 GHz band! It presents zero impact to our office wireless networks, nor have not experienced any interference presented to this phone system.
Respectfully, Dennis Lloyd
Customer Rating: 
Summary: Volume inadequate
Comment: Even though the system has lots of features, the most important one was severely lacking. Even having the volume for the handset at 5 (highest), you could barely hear the person on the other end. And no, I'm not deaf or hard of hearing.
I quickly went back to my old Motorola system.
Customer Rating:
Summary: Not Recommended
Comment: I purchased this phone with 3 additional handsets. Calls were disconnected frequently and all phones would display "Unavailable", "Out of Range" simultaneously, right next to the base. Also very hard to hear.
I called customer service and received VERY poor support, and a "supervisor" (was not a supervisor) returned my call and gave no further assistance.
I am returning these phones.
Customer Rating:
Summary: Disappointment on the line
Comment: I purchased this unit to replace a Motorola cordless, which had only one line. After a week of struggling with the unit, it went back.
The unit is flimsier than the Motorola, the sound is inferior, and the labels are harder to read.
But the disappointment didn't stop there. I couldn't get the answering machine to accept an outgoing message, and I couldn't get the satellite handset to connect to the base. I tried to check the manual -- there wasn't one -- so I called the helpline. Now, the helpline isn't identified anywhere in the product materials. I had to search the web for a while and try several RCA numbers. When I got the right person, they had no answers. They pointed me to an online PDF manual, which was about 70 pages. This is not user friendly. I asked for a shortcut -- how can I get the machine to accept an outgoing message? No answers were forthcoming. So I gave up.
If you're brave enough to try this unit (which is made and "supported" by Thomson, despite the RCA label), I wish you better luck than I had.
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