Customer Rating: 
Summary: PLEASED
Comment: Very pleased. Had a previous Brother and decided to repurchase after the other lasted 10 yrs. Just as pleased with the new one. Easy to use and several new features. Reliable!!
Customer Rating: 
Summary: Great Features but some reliability issues
Comment: For the past 1 1/2 I have purchased several of these brother MFC machines, including the MFC 8870DW. As one other person indicated, the Brother printers seem to have a flaw with the paper tray and periodically they will stop working and click. A call to Brother does not resolve the problem. The good news is that I always buy through Costco so instead of sending back the problem machine to Brother for a "refurbished" one, I merely order a new one and take the broken one back to Costco for a full refund. It certainly would be nice if Brother could figure out the problem as I am sure they are getting lots of returns (5 from me at least) but the cost per copy is so much less than other printers and the speed of printing is teriffic. Also, the duplexing I use all the time and that too is very fast. So if you are looking for lots of features and don't mind bringing back a machine or too to Costco, buy this machine at Costco and don't worry about the problems. You can just get a new machine when the old one breaks!
Customer Rating:
Summary: Great Printer, Horrible Customer Service
Comment: The MFC is great with double sided printing and wireless capability, but there does not exist enough expletives to describe Brother's customer service.
Thus: Printer = 5 stars, Customer Service = -10 stars.
Setup was quick and easy and printed well. But mine had a problem making copies. Fax, Scan, Print all worked great, but just copies came out blurry, light, and with toner hue inconsistently across the page. It did not matter whether using the automatic feeder or the flatbed.
So I call customer service. Go through the process of cleaning everything and checking settings as told. Copies look the same as before. Customer Service tells me to replace the drum.
I am not the smartest kid on the block, but if printouts look great from printing, why would the drum be bad? And why would I replace a 2 week old drum on my own dime? Logically, the problem would be before the process of placing toner to paper (such as the scanning portion).
I attempted to convey this to customer service. But got the answer that I have to replace the drum before they can further talk to me. I asked for the next level of help, but I was told everything was handled correctly and would not be forwarded to the next level. I asked for customer service to lodge a complaint, but was given the 1-877-BROTHER number instead of being forwarded.
If you have a problem, just exchange it or return it. Save yourself the hassle from calling Brother. If you do have to call, just lie and tell them you replaced the drum. Probably easier to scour the web, though, for an answer.
Off topic: Amazon has been great in exchanging. UPS picks it up and drops off an exchange in its place.
Customer Rating:
Summary: Best Multi-Function Printer on the Market
Comment: Best b/w multi-function printer money can buy. This is one of the few that has duplex capability for BOTH printing and scanning, and it is the only MF that has both capabilities and is anywhere close to this price range. The Brother MFC-8870DW would be a bargain at twice the price. We are especially happy with the wireless networking that has finally allowed us to locate the printer where we want it, rather than being constrained to being within cable range of our Mac. Highly recommended.
Customer Rating:
Summary: Brother Printer Review
Comment: So far, all seems to be working just fine.
Look forward to using the many features installed with this printer
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