Customer Rating:  
Summary: Hope I never need it!
Comment: Not much to write about a service plan that I haven't needed but I wanted to address something I read before I purchased it. There seemed to be some concern about activating the product buying it from Amazon or another re-seller. Once I received my confirmation I realized that this wasn't a problem.
Once I received my confirmation.
The problem I had was minor, however it was quite annoying. I logged in to register the Service Plan and as I reached the last screen I received the message that it could not be processed and that I should try again later. I tried again (several times) and kept being told that the product number was already in the system as having been registered, but then there was also the message that my registration was in progress and I couldn't check the status until the registration was completed. This left me in limbo as I didn't know if someone else had registered with my number or it was my attempted registration that it was recognizing.
I decided to wait and two days later I received my confirmation e-mail. And that's it. It seemed to have bombed out, then to have been a bad number and in the end, it was fine.
Now let's hope I never have to test my coverage!
Hope this helps!
Customer Rating:
Summary: Easy Install
Comment: Had absolutely no problem with the install and never had to contact Apple directly. Would recommend buying from Amazon and saving the money!
Customer Rating:
Summary: Before you buy AppleCare for laptops, consider THIS
Comment: I used to work in an Apple Store. We were pressured to push AppleCare. I only took the job with the understanding I would NEVER pressure a customer to buy something they didn't need. They forced me to push .Mac just the same, but I made it clear to customers my heart wasn't in that disappointing product.
But my heart was in AppleCare. For two simple reasons: Apple gave excellent care, and frankly, you needed it. Look at Consumer Reports listings of product breakdowns, and you discover Apples break as much as PCs. As others will tell you, AppleCare is NOTHING compared to paying for repairs out of pocket.
But one day I got a customer who said something mind-boggling to me. He said, "I never buy AppleCare, ever." I'm like, why not? He said, "I unload my Macs on eBay one month before the year warranty runs out. This way, you're always running a new, zippy Mac, with the latest operating system installed instead of purchased." I thought that was a little kooky, but the more I thought about it, it was genius. For iMacs and Mac-Minis, no. because the AppleCare is relatively inexpensive But for laptops?
Brilliant.
Think about it. Like it or not, laptop batteries seem to go lame or dead by year two. Laptop prices also drop a bit each year. With a recession slamming against us, and Apple plainly stating prices will fall (a rarity indeed), put the pieces together.
Suppose you buy an $1100 Macbook on Amazon, right now. Word has it the line is going to be updated in September. So you buy it, and sure enough, new MacBooks pop into existence. Maybe an entry level one at 1050. So you sell your newish MacBook on eBay for $950. That means it will cost you $250 to upgrade to that new MacBook you didn't know you wanted. But $250 is the cost of AppleCare, and now you have a brand new Mac, new battery, and 1 year warranty.
Know what a new battery costs from Apple? Over a hundred. Know what the next operating system will cost, if you bought the box? Over a hundred.
Yes, there are a lot of ifs and buts in this process, and so if you can't sell your MacBook on eBay for a good price, or the price on the new MacBook doesn't drop: buy AppleCare. You have a year to buy it.
Customer Rating:
Summary: Apple support rocks!
Comment: I've only had to use the support twice - once for a harddrive failure and another time for a question. both times my expectations were WILDLY exceeded. My hard drive was replaced SAME DAY (5 hours) in store and because of time machine, I was back to where I was the very next morning. And my phone support call was not only answered, but he made sure I was FULLY taken care of in spite of a long queue of callers waiting - most support organizations would have been "OK, gotta run... " after minimally answering my question.
... and I'm in the technical support business... I have high expectations in this area...
Customer Rating:
Summary: Good Deal
Comment: This is a very good deal as my experience with Apple Warranty has always been positive. The technicians at the Genius Bar at the Stockton Store in SF are competent and friendly.
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